Privacy Policy for Cloud Exam Hub
Last Updated: January 3, 2025
1. Introduction
Cloud Exam Hub is a service offering of Square Zero Labs LLC (“we,” “our,” or “us”). We provide this Privacy Policy to explain our practices regarding personal information. By using our services, you expressly consent to the collection, use, disclosure, and retention of your information as described in this Privacy Policy. If you do not agree with these terms, please do not use our services.
2. Information We Collect
2.1 Personal Information
We may collect:
- Account information (name, email, credentials)
- Payment and billing information
- Test performance and progress data
- Communication preferences and history
- Customer service interactions
- Any other information you choose to provide
2.2 Automatically Collected Information
- Device and network information
- Usage data and analytics
- Login and activity timestamps
- Technical data about your interactions
- Cookies and similar technologies
3. How We Use Your Information
We may use your information for:
- Providing and maintaining our services
- Processing transactions and payments
- Monitoring and analyzing usage patterns
- Improving our services
- Communicating with you about our services
- Preventing fraud and abuse
- Complying with legal obligations
- Any other purpose with your consent
We reserve the right to use aggregated, anonymized, or de-identified data without restriction.
4. California Privacy Rights
Under the California Consumer Privacy Act (CCPA), California residents have certain rights regarding their personal information:
4.1 Your Rights
- Right to know what personal information we collect and how it is used
- Right to delete your personal information, subject to exceptions
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising your rights
4.2 Limitations and Exceptions
These rights are subject to certain limitations and exceptions, including but not limited to:
- Legal obligations requiring data retention
- Technical limitations
- Security and fraud prevention requirements
- Impact on other users' rights
- Business operational requirements
4.3 Request Process
To submit a request:
- Email: privacy@cloudexamhub.com
5. Information Sharing and Disclosure
We do not sell personal information. We may share information with:
- Service providers and contractors
- Payment processors
- Analytics providers
- Legal authorities when required
- Business partners
- Successor entities in a merger or acquisition
We reserve the right to share aggregated or de-identified data without restriction.
6. Data Security
We implement reasonable security measures but cannot guarantee absolute security. We are not responsible for unauthorized access beyond our reasonable control.
You are responsible for:
- Maintaining password confidentiality
- Reporting unauthorized account access
- Using secure networks
- Logging out of active sessions
7. Data Retention
We retain information as long as necessary for legitimate business purposes or legal requirements. We may retain data indefinitely in aggregated or anonymized form. We reserve the right to delete data at our discretion.
8. Cookies and Tracking
By using our services, you consent to our use of:
- Essential cookies and similar technologies for service operation
- Analytics and performance cookies
- Functionality cookies
- Advertising and targeting cookies
Disabling cookies may limit or prevent access to certain features.
9. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect information from children under 18. By using the services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor using the services. If we learn we have collected information from a child under 18, we will take reasonable measures to promptly delete such information unless legally required to retain it.
10. Changes to This Policy
We may modify this Privacy Policy at any time without prior notice. Changes are effective immediately upon posting. Your continued use of our services after changes constitutes acceptance. We recommend checking this policy regularly.
11. Limitation of Liability
To the maximum extent permitted by law, we are not liable for any damages arising from the use, disclosure, or security of your information. Your sole remedy for any privacy-related claims is to stop using our services.
12. Governing Law
This Privacy Policy is governed by California law. Any disputes will be resolved exclusively in the state or federal courts located in California.
13. Data Requests
Based on the applicable laws of your jurisdiction, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information.
These rights may be limited in some circumstances by applicable law. To make a request regarding your personal information, please contact us at: privacy@cloudexamhub.com.